Refund Policy
If you would like to return a product that you have purchased on line, please let the team know within 7 days by emailing hello@villageandcouk.com. If the return is regarding a faulty or damaged item, please include a photo, we provide free returns if this is the case. If you are simply not happy or have changed your mind, you can also return for a refund within 30 days, as long as products are unused and in re-saleable condition. Sadly, we are unable to offer free return on these unless it is due to incorrect description and listing error. We are not able to accept return of perishable goods. We reserve the right to charge a repacking fee if the packaging is not fit for resale. Once the item(s) have been returned to us, we will email to confirm receipt of this and a credit will automatically be applied to your original method of payment, usually within 2-3 working days. We always suggest that you ask for proof of posting when you return an item. Not often but occasionally items do get lost with Royal Mail. During November and December, our returns period is extended, any items purchased during November and December can be returned up until the 15th January, providing the product is unused and in its original packaging. Please note: Please note that items bought in our seasonal sales are non-refundable.
Cookies & Privacy Policy
Effective date: 13 July 2023 Village & Co. ("us", "we", or "our") uses cookies on www.villageandcouk.com (the "Service"). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. What are cookies Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. How Village & Co. uses cookies When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: •To enable certain functions of the Service •To provide analytics We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: •Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service. •Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them. Third-party cookies In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. What are your choices regarding cookies If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly. •For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050 •For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835 •For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored •For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac •For any other web browser, please visit your web browser's official web pages.